The following disclaimer excludes or limits the liability of the owner of this website to the fullest extent permitted by law. Every attempt has been made to ensure that the information contained in this website has been obtained from reliable sources. However, all information in this website is provided ‘as is’ with no guarantees of completeness, accuracy or timeliness. The information on this website is provided on the understanding that the owner of the website is not rendering legal or other advice. You should consult your own professional advisers as to legal or other advice relevant to any action you wish to take in connection with this website. Anybody entering the website may connect to other websites maintained by third parties over whom the owner of this website has no control. This website will assist you in making contact with an independent firm of solicitors. Please note that although reasonable care is taken to ensure that the website and the materials available from it are virus-free, we cannot accept responsibility for any viruses which may affect any material you download. Permission is granted for access to this website but only on a temporary basis and you may not reproduce or copy on a permanent basis any page or other content from this website except for personal use in connection with your interest in or use of this website. Access to the website is granted for the sole use of viewing the information contained therein and not for any commercial or other purpose.
SOLICITORS HELPLINE 0844 332 0859
DATA PROTECTION POLICY
All data supplied to us relating to accident compensation claims is kept electronically and is not given to any third party except the personal injury solicitors who are dealing with your case. All personal information held about you is deleted at the conclusion of your claim. All information that you supply is kept on a password and firewall protected computer hard drives and is backed up regularly. You may have access to all personal information kept by us and we will correct any erroneous information at your request.
J Eastwood of 23 Colleridge Grove Beverley is regulated by the Ministry of Justice in respect of regulated claims management activities.
Registration is recorded on the website at http://www.claimsregulation.gov.uk - reference CRM11237.
Complaints Procedure
- We take pride in the service that we provide and hope that you will be entirely satisfied at all times. If however you find that you are required to complain then a complaint can be made by letter, e.mail, fax, telphone, in person or in any other form.
- We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
- We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handing the complaint for the business. If possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
- Within four weeks of receiving a complaint, we will contact you to provide either:-
- a final response which adequately addresses the complaint;
Or
- a holding response which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
- Within eight weeks of receiving a complaint we will contact you to provide either:-
- a final response which adequately addresses the complaint;
Or
- a response which:
- explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response;
And
- informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.
- Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which we offer to you and which you accept. Appropriate redress will not always involve financial redress.
- If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:-
Claims Management Regulator
P O Box 7824
Burton on Trent
Staffordshire
DE14 9DP
info@claimsregulation.gov.uk
Tel:0845 450 6858
- The regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.
SOLICITORS HELPLINE 0844 332 0859
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